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This accessibility statement applies to the 'Apply for a refugee integration loan' and 'Accepting your integration loan' services. It does not cover related pages on the www.gov.uk website, which has its own accessibility statement.
This website is run by the Home Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We have also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us at hof-accessibility@digital.homeoffice.gov.uk.
Read tips on contacting organisations about inaccessible websites.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations') in Northern Ireland.
The Home Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
We are aware of and working to address the following issues. We will update this statement with timelines about when we will resolve them a month after this statement’s publication date.
On the 'Have you ever been convicted of a crime in the UK' page and the 'You and your partner's combined monthly income' page on some form elements, an aria-labelledby or aria-describedby reference exists but the target for the reference does not exist. Screen readers will not pick up on the relationship between the words and the input and so may progress without completing the action. This does not meet WCAG 1.3.1 Info and relationships and WCAG 4.1.2 Name, role, value standards and guidelines.
On the 'How would you like us to contact you' page on several form elements an aria attribute has been allowed where it should not be allowed. This could mean hidden reveals within form elements are missed by screen readers. This does not meet the WCAG 4.1.2 Name, role, value standards and guidelines.
If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.
At this time, we have not made any disproportionate burden claims.
At this time, this service does not contain any content that is exempt from the regulations.
This statement was prepared on 18 September 2024. It was last reviewed on 05 March 2025.
This website was last tested on 05 December 2024. The test was carried out internally by the Home Office.
We tested the service based on a user's ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen on a number of factors including usage statistics, risk assessments and subject matter.
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